Inspection Policy

1. For eSIM products

After receiving the order via email, please check that the name and quantity of the products you ordered are correct.

• If the eSIM cannot be used due to an error from Way2go, Way2go is responsible and ready to support you with the exchange/warranty of the product. If a defect is found, please contact the hotline at 0902227715 for prompt assistance and follow the instructions from Way2go's technical department to resolve the issue. Way2go will not be responsible for any defective product if the customer does not contact Way2go within 30 days of receiving the product.
• In cases where the product is damaged due to customer error, Way2go regrets that we cannot support the exchange/return/warranty of the product.